Terms of service

Last updated: 14 October 2026

The seller and contact details

This store is operated by Anton Fourie trading as Healing by Nature. Business address: 7 2nd Avenue, Melkbos, Cape Town, Western Cape 7441, South Africa. Website: healing-by-naturesa.co.za. Email: healingbynaturesa@gmail.com. Telephone / WhatsApp: 083 284 2422.

Products and using the store

Read the product description, ingredients, pack size, label directions and cautions before ordering. Information on this website does not replace individual medical advice. Speak to a doctor or pharmacist before using supplements if you are pregnant, breastfeeding, taking medication or managing a diagnosed condition. Customer experiences do not guarantee the same result for you. Use the store lawfully, provide accurate order details and do not misuse its systems or other customers' information.

Prices and orders

Prices are shown in South African rand. Review the products, quantities, delivery address, delivery charge and complete total at checkout before submitting your order. You can correct details before submission. Product availability may change. If an item cannot be supplied, we will contact you to resolve the order and refund any amount paid for goods we cannot supply; substitutions require your agreement. Keep your confirmation and order number. Contact us if you need a copy of your order record or to correct an order after submission.

Payment

Use a payment method available at checkout. Bank Deposit / EFT is currently available. Use your order number as the transfer reference and follow the banking instructions. Orders are dispatched after payment has cleared. Payfast card payments are awaiting approval and must not be treated as available unless offered at checkout.

Delivery

We deliver in South Africa with The Courier Guy. Delivery costs R120 for orders below R850 and is free for orders of R850 or more. Review the charge at checkout and provide a complete delivery address and reachable contact details. Contact us before ordering if you need delivery by a particular date or require a dispatch or delivery estimate for your address. Tracking information is sent once your order ships. If delivery is delayed or a parcel is missing, contact us with your order number so we can investigate. Your statutory delivery and cancellation rights remain applicable.

Cancellations and voluntary returns

If your order has not been dispatched, contact us to cancel for a full refund. Our additional change-of-mind offer allows unopened products in their original condition to be returned within 30 days of delivery. Return shipping is at your cost unless the error was ours or the law requires otherwise. Contact us to arrange the return and obtain the correct return instructions. Opened supplements are excluded from this voluntary change-of-mind offer, but this does not exclude valid faulty-goods or other statutory claims.

Damaged, incorrect or faulty goods

Please report damaged or incorrect deliveries as soon as possible, preferably within seven days, and include photographs if available so we can help promptly. This requested reporting period does not remove your statutory rights. Where section 56 of the Consumer Protection Act applies, goods failing the applicable quality and safety standards may be returned within six months of delivery at our risk and expense, and you may choose repair, replacement or refund as provided by that Act. Nothing in these terms limits applicable rights concerning defective, unsafe or unsuitable goods.

Online cooling-off rights

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel a qualifying goods purchase without reason or penalty within seven days of receiving the goods, subject to the Act's exceptions. Only the direct cost of returning those goods may be charged. Payments will be refunded within 30 days of cancellation. No blanket exemption is imposed on all products by these terms.

Refunds

Approved refunds are returned to the original payment method where possible. Bank processing usually takes five to ten business days. Any legally required refund deadline takes precedence. See Shipping & Returns for practical return instructions; if a voluntary condition there conflicts with a statutory right, the statutory right takes precedence.

Privacy and website content

Our Privacy Policy explains how personal information is handled. Website content belongs to its respective owners and may not be misused or reproduced commercially without permission or a lawful basis. External websites have their own terms and privacy notices.

Questions, disputes and changes

Contact us first with your order number and the issue so we can try to resolve it. You retain your right to approach the relevant regulator, ombud, tribunal or court. South African law applies, subject to any mandatory protections that cannot be excluded. No term excludes liability or consumer remedies that cannot lawfully be excluded. Updates apply prospectively and do not retrospectively remove rights arising from existing purchases. You may save or print these terms for your records.