Privacy policy

Last updated: 14 October 2026

Who is responsible for your information?

Healing by Nature is operated by Anton Fourie trading as Healing by Nature. Our business address is 7 2nd Avenue, Melkbos, Cape Town, Western Cape 7441, South Africa. For privacy questions or requests, email healingbynaturesa@gmail.com or contact us on 083 284 2422.

Information we collect

We collect information you provide when ordering, contacting us, creating an account, leaving a review or subscribing to updates. This may include your name, email address, telephone number, billing and delivery addresses, order details, payment references and correspondence. Our Shopify storefront and services used on it also process technical information such as IP address, browser and device details, cookies and interactions with the store.

Why we use it

We use necessary information to process orders, reconcile payments, arrange delivery, provide customer service, maintain business records, protect the store against fraud and meet legal obligations. Processing may be necessary to perform our agreement with you, comply with law or pursue a legitimate business interest, or may depend on your consent where required. Required checkout information enables us to process and deliver your order; without it we may be unable to fulfil the order. Newsletter subscriptions are optional. Please avoid sending medical records or other sensitive information when asking product questions.

Who receives information

Information needed to operate the store is processed by Shopify and relevant service providers. Delivery details are shared with our courier, The Courier Guy. Banks process transfers and relevant payment details. Email, customer-support and review services may process information needed for the features you use. We may disclose information where required by law or necessary to establish, exercise or defend legal rights. Contact us if you would like further information about the providers relevant to your request.

International processing

Shopify and other service providers may process information outside South Africa. International transfers are subject to applicable data-protection requirements, including POPIA. Shopify describes its processing arrangements and safeguards in its Data Processing Addendum and Privacy Policy.

Cookies and linked services

Cookies and similar technologies support functions such as your cart, account and store security. Depending on the services used, they may also support measurement or marketing. Use any privacy controls presented by the store and your browser settings to manage cookies. Disabling necessary cookies may prevent some features from working. External services such as WhatsApp, Instagram and Facebook apply their own privacy policies when you follow their links.

Marketing

Marketing messages require your consent or another lawful basis permitted by applicable law. You can unsubscribe using the link in a marketing email or ask us to stop by emailing the address above. Order and service messages relating to your purchase are separate from marketing subscriptions.

Retention and security

We retain information only for as long as needed for its purpose, applicable accounting or legal obligations and the resolution of disputes. When retention is no longer necessary, information should be deleted, de-identified or otherwise handled as required by law. We use reasonable safeguards to protect information, but no internet service can guarantee absolute security.

Your rights and complaints

Subject to applicable law, you may request access to your personal information, correction or deletion, object to processing, or withdraw consent where processing depends on consent. Withdrawal does not affect earlier lawful processing. We may need to verify your identity and may retain records that the law requires us to keep. Send requests to healingbynaturesa@gmail.com. You may also lodge a complaint with South Africa's Information Regulator.

Changes

We may update this notice to reflect changes to the store or legal requirements. The updated notice and date will be available on this page.

Magic Green Club applications and membership

When you apply to Magic Green Club, we collect your name, email, any WhatsApp number you provide, your application declarations and your contact preferences. We store these details in Shopify to manage your application, arrange an in-person age check and contact you about membership. We record whether your age check and membership approval are complete. The application does not request ID numbers, identity-document copies or dates of birth.

Email news and offers and WhatsApp news and offers each require a separate, optional choice. You can apply without choosing either. Providing a WhatsApp number does not give permission for marketing.

To stop promotional messages, use the unsubscribe link in an email, reply STOP on WhatsApp, or email healingbynaturesa@gmail.com. Application and membership service messages are separate from marketing.